Mozilla Firefox that our present articles deal in is an open-source and free web browser that was developed by the Mozilla Foundation and the Mozilla Corporation that is its subsidiary. Going a bit back to its foundation story it was first released in the year 2002 with Cascading Style Sheets, C, C++, XBL and XUL as its programming. In the subsequent sections of the writeup, we will be discussing in detail various topics related to the Mozilla Firefox browser. These topics are the varied reasons leading to the issue of Mozilla Firefox not responding appropriately, ways to combat the issue of Mozilla not responding and also the reasons leading to the Firefox Freezing or not responding issue in Windows 10. So let’s get started and deal with these topics one after another!

Being one of the most widely used browsers, Mozilla Firefox Freezing up still is prone to errors, one such is the infuriating one among its users, the error of Firefox not responding. This issue crops due to reasons such as incorrect network connections, system glitches, incompatibility being some of the most pertinent ones. In the subsequent section, we have lined up five best ways to troubleshoot the issue of Mozilla Firefox not responding.

  1. Refresh and bring your browser settings to default: One of the best ways to combat the situation of Firefox not responding is to refresh your system which will help in eliminating any add-ons and customizations and will eventually restore browser settings to default. Read the stepwise procedure to perform the same on your own.
  • First of all, tap on the three-lined sign option and go to the “Help” option.
  • Now select the “Troubleshooting information”.
  • Now from the right side of the page, select “Refresh Firefox”.
  • As the last step, read the entire given information and hit the “Refresh Firefox” option.
  1. Hardware acceleration feature might be the culprit: Hardware acceleration is actually responsible to enhance the overall performance of Mozilla Firefox critical error, but on the contrary, sometimes it might become the culprit for the browser’s unresponsive nature. In such a case it is always better to turn it off and check the performance of the browser. Follow the steps below and turn off the hardware acceleration feature.
  • First of all, tap on the three-lined sign and tap on “Option” .
  • Now select “General” and look for the “Performance” option and select it.
  • Now in this step, uncheck the “Use recommended performance settings” option and proceed to the last step.
  • Finally , also uncheck the “Use hardware acceleration when available” option.

C.Try Safe Mode and check if the faulty extension isn’t the root cause of the problem

: In many cases the Firefox’s unresponsive nature is credited to the faulty extensions or add ons. Try the Safe mode and put your doubts to rest by following the below-given steps.

  • First of all, click on the triple lined option and launch the drop-down menu.
  • Next, go to “Help” and click on the “Troubleshooting information” option thereafter.
  • Now tap on “Restart with Add ons disabled” option and proceed to the next step.
  • Click on the “Restart” option present in the pop-up menu and then click on the “Start in safe mode” option.
  • Now check whether the issue of Firefox not responding is rectified. If yes, then the faulty add ons or extension is to be blamed. Go on and remove the add on or extension.
  1. Remove the multiple Session restore files to rectify the issue of Firefox responding slow or not responding completely: Another cause of Firefox responding slow or for that matter not responding at all is the multiple formed copies or Session restore files. With the given steps below, remove those redundant files and make your Firefox responsive as before.
  • As the first step, click on the triple lined sign, then tap on “Help” and finally hit on the “Troubleshooting information” button.
  • Now in this step, you will be directed to the Profile folder- Application Basics page, click on the “Open folder “ option and proceed to the next step.
  • Now here, locate the “sessionstore.js” file and any of its copies if present, for instance, session store-1.js, session store-2.js and restart your Firefox Freezing to experience the changes.
  1. Corrupt Places database might be the culprit. Create a new Places database and let go of the old one!: Corrupt New pLaces database might be leading to the issue of Mozilla Firefox Freezing and not responding. To troubleshoot the same,, create a new Places database and let go off the browsing history and bookmarks for the day. Learn to perform the same in the steps given below.
  • As the first step, click on the triple lined sign and tap on the “Help” option thereafter.
  • Now locate and click on “Troubleshooting information”.
  • Here in this step, under the “Profile folder” heading in the “Application basics” section, click the “Open folder” option.
  • Now in this step, look for “places.sqlite” and rename it to “places.sqlite.old” and also rename “ places.sqlite- journal” to “places.sqlite-journal.old” if existing. Reopen Mozilla Firefox Freezing and look for the changes henceforth.

Troubleshooting steps to perform when your Mozilla Firefox browser is not responding in Windows 10

Now talking about the next part of our writeup , we have laid down quick troubleshooting steps to perform at the time when your Mozilla Firefox Freezing and stops responding in Windows 10. Read on!

  1. Initiate a fresh restart: Initiate a fresh restart as that might ease difficulty if any hindering smooth functioning of the browser.
  2. Make use of the latest graphics card drivers: Outdated graphics card drivers may lead to the issue of Firefox Freezing Up or not responding. Update your graphics driver with the aid of the steps below.
  • Tap on the Search icon and type” Device Manager” and proceed.
  • From there click on the “Display Adapters” option. Make a right click on each of the entries and choose the “Update Driver” option and you are done with the procedure!
  1. Turn off the Hardware Acceleration program like that might be the real culprit!: Hardware acceleration is actually responsible to enhance the overall performance of Mozilla Firefox Freezing Windows 10, but on the contrary, sometimes it might become the culprit for the browser’s unresponsive nature. In such a case it is always better to turn it off and check the performance of the browser. Follow the steps below and turn off the hardware acceleration feature.
  • First of all, tap on the three-lined sign and tap on “Option” .
  • Now select “General” and look for the “Performance” option and select it.
  • Now in this step, uncheck the “Use recommended performance settings” option and proceed to the last step.
  • Finally, also uncheck the “Use hardware acceleration when available” option.
  1. Repair the corrupted Firefox files.: Your Firefox folder might be unable to respond to Windows 10 due to some corrupted Firefox files. Repair them with the steps provided below.
  • First of all, from the official Firefox website download a new installer file for your present Windows 10 system.
  • Now without uninstalling or deleting anything from your Firefox browser, close it.
  • Now on your computer, locate the folder wherein the Firefox is installed and rename that particular program folder.
  • Now by clicking on the downloaded executable file run the installer process.
  • Now to see the changes, open Firefox and see if it helped!

I hope the writeup successfully clears all your doubts pertaining to the Mozilla Firefox Freezing or not responding issue and the pointers given in the article comes to your best use. However, in case you still find difficulty with the same its best to contact the professionals by reaching out to their customer care number provided on their official website.

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